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HELP CENTER
Stuck? Confused? Lost in settings?
Don't worry - our FAQs and support team are here to save the day
Select topic of issue
Purchasing & Plans
Installation & Activation
Using eSIM Abroad
Troubleshooting
Account & Profile
Most popular questions
What is àlaCards and how does it work?
What is an eSIM?
Which devices are compatible with àlaCards eSIMs?
Does my phone need to be unlocked?
In which countries can I use àlaCards?
How to find IMEI & EID?
Purchasing & Plans
How do I buy an eSIM?
How far in advance can I purchase?
What plans do you offer?
What payment methods do you accept?
What happens when I run out of data?
Can I top up or extend?
Why can’t I use SIMiles on my purchase?
Installation & Activation
When should I install the eSIM?
Do I need Wi-Fi?
How long does activation take?
Installation methods available
Can I install multiple eSIMs?
Can I transfer eSIM to another phone?
Can I reinstall eSIM abroad?
Does eSIM work on airplane or cruise?
How do I install àlaCards eSIM automatically on iPhone?
How do I install àlaCards eSIM on iPhone using QR code?
Can I scan QR code from same phone?
How do I install àlaCards eSIM on iPhone manually?
Where do I find manual activation details?
How do I install àlaCards eSIM automatically on Android?
How do I install àlaCards eSIM on Android using QR code?
How do I install àlaCards eSIM on Android manually?
Using eSIM Abroad
Do I need to remove my physical SIM?
Can I use my regular number?
Should data roaming be ON?
Can I make calls or send SMS?
Can I use one eSIM in multiple countries?
Troubleshooting
My àlaCards eSIM is not working (no signal or no data). What should I check first?
My eSIM is stuck on “Activating” or “No service”. What can I do?
I cannot install the eSIM on my device.
My eSIM was working but data suddenly stopped.
Can I move my eSIM to another phone?
What if my àlaCards eSIM installation fails with "Profile not supported"?
Can I install multiple àlaCards eSIMs on one phone?
No internet despite signal on àlaCards eSIM - next steps?
How do I switch networks if àlaCards picks a weak one?
Account & Profile
How can I create an account with alaCards?
Does alaCards have loyalty program?
What is alaCards memberships?
How do I delete my account?
