Alacards Privacy Policy
Last updated: April 8, 2026
This Privacy Policy explains how Alacards (“Alacards,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, use our mobile application, or use our related services (together, the “Services”).
By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
• Account information: name, email address, phone number, password, and other registration details.
• Transaction information: purchase history, order details, payment status, billing records, and refund-related information.
• Device and technical data: device model, operating system, app version, IP address, browser type, language, identifiers, logs, and crash data.
• Usage information: pages viewed, feature interactions, activation events, support requests, and app behavior.
• Customer support information: messages, attachments, and other information you provide when contacting us.
• Marketing and communication preferences: subscription settings, opt-in status, and communication preferences.
Like other app-based digital service providers, Alacards may collect account, device, usage, and support data to operate and improve the service.
2. How We Collect Information
We collect information in the following ways:
• Directly from you, when you create an account, make a purchase, contact support, or enter information into the website or app.
• Automatically, through cookies, analytics tools, log files, and app technologies.
• From third parties, including payment processors, app stores, service providers, fraud prevention tools, and network or technology partners.
3. How We Use Information
We use information to:
• Provide, operate, and maintain the Services.
• Process purchases, refunds, and customer support requests.
• Activate and manage products or services.
• Verify user identity and prevent fraud or misuse.
• Send service-related messages, updates, and alerts.
• Improve website and app performance, functionality, and user experience.
• Comply with legal and regulatory obligations.
• Send marketing communications, where permitted by law and subject to your preferences.
4. Legal Bases for Processing
If required by applicable law, we process personal data based on one or more of the following legal grounds:
• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests, such as service improvement, fraud prevention, and customer support.
5. Cookies and Tracking
We use cookies, pixels, SDKs, and similar technologies to:
• Keep you signed in.
• Remember preferences.
• Measure app and website performance.
• Analyze traffic and usage.
• Improve marketing effectiveness.
You can manage cookies through browser settings and, where applicable, device or app settings.
6. Sharing Information
We may share personal information with:
• Service providers that support hosting, analytics, payment processing, communications, fraud detection, and customer support.
• Business partners who help provide services or network functionality.
• Legal authorities when required by law, regulation, court order, or government request.
• Corporate affiliates and successors in connection with a merger, acquisition, financing, or sale of assets.
We do not sell your personal information unless we clearly disclose otherwise and applicable law requires specific notice and choices.
7. International Transfers
Because we may operate internationally, your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards to protect such transfers.
8. Data Retention
We retain personal information only for as long as necessary to:
• Provide the Services.
• Fulfill the purposes described in this Privacy Policy.
• Comply with legal, accounting, tax, or reporting obligations.
• Resolve disputes and enforce agreements.
Retention periods may vary depending on the type of data and applicable law.
9. Data Security
We use reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on your location, you may have rights to:
• Access your personal information.
• Correct inaccurate or incomplete information.
• Delete your personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request data portability.
• Lodge a complaint with a supervisory authority.
To exercise your rights, contact us using the details below.
11. Account and Personal Data Deletion
To delete your account and personal data, you must submit a request by contacting us at [email protected]. Upon receiving your request, we will verify your identity and proceed with the deletion of your account and all associated personal data in accordance with applicable data protection laws.
Important: Once your account is deleted, all your data will be permanently removed, including any active eSIMs and your SIMiles balance. This action is irreversible, and the data cannot be recovered.
12. Marketing Communications
If you receive marketing emails or push notifications, you may opt out at any time by following the unsubscribe instructions or updating your app or account settings.
Service and transactional messages may still be sent even if you opt out of marketing.
13. Children’s Privacy
The Services are not intended for children under the age of 16 years old, and we do not knowingly collect personal information from children without appropriate consent.
14. Third-Party Services
Our Services may contain links to or integrate with third-party websites, apps, app stores, payment processors, or network partners. We are not responsible for the privacy practices of those third parties.
15. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website or app and updating the “Last updated” date.
16. Contact Us
If you have questions or requests about this Privacy Policy, contact us at:
Alacards LLC
Email: [email protected]